Help Center

notee — AI Notes & Summaries · Support

Need a hand with notee? Most questions are answered below. If you can't find what you're looking for, email us at support@ainotee.com and we'll get back to you.

Getting started

notee turns lectures, meetings, photos, PDFs, and links into clean, editable notes.

• Record a lecture, meeting, or voice memo and notee transcribes and summarizes it.
• Snap or import a photo of slides, a whiteboard, or handwritten notes.
• Upload a PDF or paste a link (such as a YouTube URL) to pull its content into a note.
• Ask & edit — generate summaries, key points, and to-dos, and edit everything by hand.

Account & sign-in

You can use notee without an account, or sign in with Apple or Google to sync your notes across devices. If you have trouble signing in, make sure you're on the latest version of the app and connected to the internet, then try again.

notee Pro subscription

notee Pro unlocks unlimited AI edits, imports, and transcription. It is offered as a monthly or yearly auto-renewing subscription, billed through your Apple Account.

Manage or cancel

Subscriptions are managed by Apple. To cancel or change your plan, open Settings → [your name] → Subscriptions on your iPhone or iPad, select notee, and choose your option. Cancel at least 24 hours before the renewal date to avoid the next charge.

Restore purchases

Signed in with the same Apple Account you purchased with? Open notee's settings and tap Restore Purchases to re-activate notee Pro on a new device.

Refunds

All purchases are processed by Apple, so refunds are handled by Apple too. Visit reportaproblem.apple.com, sign in, and request a refund for notee.

Privacy & your data

You can delete any individual note and its attachments, or your entire account, from within the app. When you delete your account we remove or anonymize your personal information within 30 days. See our Privacy Policy for full details.

Permissions

• Microphone — to record lectures, meetings, and voice memos.
• Camera & Photos — to capture or import images for a note.
• Files — to import PDFs and other documents.

You can change or revoke these any time in your device's Settings → notee.

Troubleshooting

• Transcription or AI isn't working: check your internet connection and that you're on the latest version.
• A purchase didn't go through: confirm you're signed into the App Store, then try Restore Purchases. If it still fails, email us with your Apple Account region and the device you're using.
• Notes aren't syncing: make sure you're signed in with the same Apple or Google account on each device.

Contact us

Still stuck, or have feedback? We'd love to hear from you.

• Support: support@ainotee.com
• Privacy: privacy@ainotee.com

We aim to reply within 2 business days.